Accounts that have 0 or negative feedback and no credit card on file are not permitted to use the Contact eBay Member function.

If you are trying to contact the seller of an item you purchased or the high bidder of an item you are selling, go to My eBay and click on either All Buying or All Selling. From the Buying or Selling page, click on the User ID of the member you would like to contact and then click Contact Member from the Feedback page. If you are trying to contact a member with whom you have not transacted and you do not have positive feedback, you will need to put a credit card on file. To put your Credit Card on file click here. Please note: We ask for this information to verify your identity -- your credit card will not be charged. Alternatively, you can wait until you have positive feedback to contact this person